Refund Policy

► RETURNS
We genuinely want you to ❤ your purchase & your happiness is important to us! :) If anything is wrong with your order, please let us know right away and we will fix it. We accept returns and/or exchanges within 15 days of when your package was delivered, with the following exceptions:
- Returns are NOT accepted on personalized, made to order styles.
- Items on sale cannot be returned.

Please contact us for a return & we will issue a RMA # (Return Merchandise Authorization) & return instructions.
- Do NOT just send it back.
- Please pack the item carefully.
- Items must be in brand new, unworn condition & in their original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- Returns will be processed in approximately 10 business days.
- Buyers are responsible for return shipping costs. We highly recommend that you insure the package for its full value & ship with a tracking #.
-We do not refund initial or return shipping costs.

If you used a volume-based discount code - due to the volume-based discount structure, returns may offset the total order value & qualifying discount % level. If after processing your return, your order value qualifies for a lower discount than originally granted, that discount amount will be pro-rated & offset against the return and amount to be refunded back to you.

► CANCELLATIONS
If you would like to cancel an order, please contact us immediately & we will try to cancel it. HOWEVER, we cannot make any guarantees & don’t recommend cancelling - once an order is placed it goes directly into our shipping program & we may easily miss the cancellation request. If that happens, you may return the item to us in accordance with our return policy & we will refund the item less the shipping cost. We cannot be responsible for missed cancellation requests.